If you're attempting to renew your DC business license through the RentJiffy portal and don't see a "Renew Now" button, you're likely within the seven-day processing window before your license expiration date.
Why This Happens
RentJiffy's online renewal system closes seven days before your license expiration date. This isn't a technical error—it's an intentional safeguard to ensure we have adequate time to process your renewal with the District of Columbia and avoid late fees on your behalf.
The District of Columbia requires processing time for license renewals, and submissions made too close to the deadline risk being completed after expiration. By closing online renewals seven days early, we help protect you from penalties that can result from late filings.
This seven-day cutoff is noted in the renewal reminder emails we send prior to your expiration date. We understand these details can be easy to miss when you're busy managing your business, which is why we recommend taking action as soon as you receive a renewal reminder.
What You Can Do
If your license expires in less than seven days:
Contact our support team immediately by email to request a manual renewal. Please include your business name, license number, and expiration date in your message. While we will make every effort to process your renewal promptly, we cannot guarantee completion before your expiration date when requests are submitted within this window. Any late fees assessed by the District of Columbia as a result of processing delays will be your responsibility.
If your license expires in more than seven days:
If your expiration date is still more than a week away and you're not seeing the renewal option, please contact our support team so we can investigate. This may indicate a different account issue that we can resolve for you.
We Can Still Handle Your Renewal
Even if your license has already expired, we can still assist with your renewal. Message us through our Contact Us page to get started, and our team will work with you to complete the process.
Still Need Help?
If you have questions about your specific renewal situation or need to request a manual renewal, contact our support team with your account details and we'll assist you as quickly as possible.