How can I obtain a Certificate of Clean Hands?

You can obtain a Certificate of Clean Hands online. Two methods are described below based on whether you are a DC resident or have a MyTax account.

If you are a DC resident or have a MyTax account:

1. Go to mytax.dc.gov and log in using the username and password you used to create your account. (This is not your rentjiffy account login information)
2. Once logged in, you will see an action bar starting with Favorite. In this bar, click on “More”.
3. In the “Account Management” box, click “Request a Certificate of Clean Hands.”
4. The following screen will define whether you are eligible to obtain a Certificate of Clean Hands or not. If you are not eligible, it will provide reasons why. Click next to request the Certificate of Clean Hands or Notice of Non-Compliance, depending on which applies. IMPORTANT: If you are not eligible, the Notice of Non-Compliance will provide the exact agency(ies) and contact information you need to contact to get additional details.
5. You may have a screen that requires you to hit “Submit.” If so, click “Submit.”
6. On the Confirmation pop-up, enter the password associated with your MyTax account and then OK.
7. You will now be directed to a confirmation page that states you have successfully requested the Clean Hands Certificate or Notice of Non-Compliance. Click OK, and you will be taken to the main account page.
8. From the Messages & Letters box, click on “View Letters.”
9. You should find a copy of your Certificate of Clean Hands or Notice of Non-Compliance.

From RentJiffy: Yes, that’s a lot of steps. As you likely already know, DC doesn’t make anything super easy. We hope you found the steps easy to follow, though. 

If you are a non-resident of the District and do not have a DC MyTax account:

1. Go to mytax.dc.gov. Scroll down the page to the section titled “Clean Hands.”
2. Click Request a Certificate of Clean Hands
3. Follow the instructions and answer the questions to obtain a Certificate of Clean Hands. 
4. DC Office of Tax and Revenue will email you the certificate once they have reviewed your request.

Important Note: you will be required to upload a scanned copy of your government-issued ID as proof of identity to get the Certificate of Clean Hands emailed to you.