You can obtain a Certificate of Clean Hands online. Two methods are described below based on whether you are a DC resident or have a MyTax account.
If you are a DC resident or have a MyTax account:
- Go to mytax.dc.gov and log in using the username and password you used to create your account. (This is not your rentjiffy account login information)
- Once logged in, you will see an action bar starting with Favorite. In this bar, click on “More”.
- In the “Account Management” box, click “Request a Certificate of Clean Hands.”
- The following screen will define whether you are eligible to obtain a Certificate of Clean Hands or not. If you are not eligible, it will provide reasons why. Click next to request the Certificate of Clean Hands or Notice of Non-Compliance, depending on which applies. IMPORTANT: If you are not eligible, the Notice of Non-Compliance will provide the exact agency(ies) and contact information you need to contact to get additional details.
- You may have a screen that requires you to hit “Submit.” If so, click “Submit.”
- On the Confirmation pop-up, enter the password associated with your MyTax account and then OK.
- You will now be directed to a confirmation page that states you have successfully requested the Clean Hands Certificate or Notice of Non-Compliance. Click OK, and you will be taken to the main account page.
- From the Messages & Letters box, click on “View Letters.”
- You should find a copy of your Certificate of Clean Hands or Notice of Non-Compliance.
From RentJiffy: Yes, that’s a lot of steps. As you likely already know, DC doesn’t make anything super easy. We hope you found the steps easy to follow, though.
If you are a non-resident of the District and do not have a DC MyTax account:
- Go to mytax.dc.gov. Scroll down the page to the section titled “Clean Hands.”
- Click Request a Certificate of Clean Hands
- Follow the instructions and answer the questions to obtain a Certificate of Clean Hands.
- DC Office of Tax and Revenue will email you the certificate once they have reviewed your request.
Important Note: you will be required to upload a scanned copy of your government-issued ID as proof of identity to get the Certificate of Clean Hands emailed to you.