How do I change my account email address (username) and/or password?

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How do I change my account email address (username) and/or password?

We are currently transitioning to a new client portal, which means we are running two systems at the same time. We know that's not ideal, but we promise the new portal is worth it — RJ3 gives you full transparency into your license and ongoing compliance unlike anything our current system can offer. Here's how to know which one is yours:

• RJ3 (new portal) — if you have recently applied and received a welcome email inviting you to rj3.rentjiffy.com, this is your system
• RJ1 (rentjiffy.com) — if you're coming to us for a license renewal, have an older license, or recently applied but haven't been migrated to the new system yet, go to rentjiffy.com

If you're still not sure which system you're in, contact us and we'll point you in the right direction.

RJ3 — rj3.rentjiffy.com

1. Log in at rj3.rentjiffy.com
2. From the left navigation menu, click Account
3. In the Profile section, make your changes:
   • Email address only — update the Account Email Address field and click Save. Note: your account email is the address you use to log in and where you'll receive all communications from us, so make sure it's one you check regularly
   • Password only — click the Change Password button on the right side of the screen, enter your current password, enter your new password, then enter it again to confirm. Click Save
   • Both — update your email address, then click Change Password, complete the password fields, and click Save
4. You'll see a confirmation message on screen when your changes are saved

RJ1 — rentjiffy.com

1. Go to rentjiffy.com and click Sign In in the top-right corner
2. Enter your current email and password. If you've forgotten your password, click Forgot Password to reset it
3. Once logged in, you'll land on the My Account page. Click the Login Details button in the middle of the screen
4. On the Login Details screen, make your changes:
   • Email address only — update the email field and click Save Changes. Note: your account email is the address you use to log in and where you'll receive all communications from us, so make sure it's one you check regularly
   • Password only — click the Change Password link, enter your new password, confirm it, and click Save Changes
   • Both — update your email address, then click Change Password, enter and confirm your new password, and click Save Changes
5. Click the red Save Changes button to apply your updates