If you received notice from RentJiffy that your RAD registration was submitted and are wondering why you have not heard anything since, you are not alone. What was once a process that took only a matter of days has stretched into weeks and months for many landlords across the city. This article explains what is behind the delay, what you can expect, and what you need to do on your end.
Why Is There a Delay?
At the end of 2025, the District of Columbia required every landlord in the city to re-register their rental properties at the same time. This created an enormous surge of filings almost overnight.
RAD is a small office. It does not have the staffing to process thousands of applications simultaneously. On top of that, this was also the agency's first move away from paper filings to an electronic submission system — and that system was riddled with glitches and poor programming that created significant processing complications.
The result is a significant backlog. As of March 2026, RAD has reported more than 5,000 applications waiting for review.
How Long Will It Take?
We cannot give you a specific timeline — and we will not guess. Here is what makes this particularly difficult to predict:
- RAD is not processing applications in first-in, first-out order. There is no predictable queue.
- We filed two properties in August 2025 — one was approved in late October 2025, and the other has still not been reviewed by RAD as of late March 2026.
- Some filings submitted recently have been processed while others submitted months ago remain in review.
This is genuinely unpredictable. We would rather be upfront with you about that than promise a date we cannot deliver on.
What Do I Need to Do Right Now?
There is one critical action on your end — and response windows from RAD can be short, so do not delay:
Important: Watch Your Inbox When RAD reviews your filing, they send notifications directly to the property owner's email address — not to RentJiffy. This is a flaw in the design of their system that we have raised directly with RAD and are hopeful their development team will correct. Until that happens, you will receive communications from RAD before we do. It is important that you keep an eye on your inbox, including your spam and junk folders, for any emails from dhcd.rccd@dc.gov. If RAD has accepted your filing or marked it as defective, you will be notified at that email address. Either way, forward it to rr@rentjiffy.com immediately so we can take action on your behalf. |
Do not wait to determine what the email says or whether it requires action — forward it to rr@rentjiffy.com first and we will take it from there.
Why You May Not Have Heard From Us
We are pushing on our end and remain in contact with RAD regarding the backlog and the system flaws we have identified. However, we are not able to proactively monitor individual customer accounts on a daily basis. Unlike most government systems, RAD does not provide a master portal where we can view all filings in one place. Each property owner has a separate account, and we are required to maintain a separate email address and login for each one. Proactively logging into thousands of individual accounts each day is simply not operationally possible for our team.One of the many flaws in RAD's system is that it does not send status change notifications to account email addresses or team members associated with a filing. Notifications are sent only to the property owner and property manager email addresses on file. This means that when the status of a filing changes, we do not receive any notification — you will always hear from RAD before we do. This is why staying on top of your inbox is the most important thing you can do right now.